FAQs

ABN is 70 801 473 421

No. There are no GST charges on any SRW fees.

We would encourage anyone struggling to pay their account to set up a payment plan. This means you will not incur a 2.9% interest charge on overdue payments.

If you are on a payment plan, you will be charged an Account Service Charge which is 1.93%, applied at the end of your payment plan if you adhere to the arrangements.

The rate of interest is 2.9%.

The Salinity Mitigation Charge applies to customers in the Macalister Irrigation Area, and is 60 cents per ML of water used. This includes MID customers as well as river licences on the Rainbow Creek, Thomson and Macalister systems.

SRW collects this charge on behalf of the Wellington Community Salinity Group and uses this revenue to pay for the operation and maintenance charges associated with running the salinity pumps such as electricity costs, contractor costs, repairs & maintenance.

There are 19 salinity pumps which are used for groundwater control – meaning they are used to pump groundwater from the shallow aquifer (generally under 25 metres) to stop water logging and an accumulation of salt (salty groundwater) in the root zone of crops/pastures, and ultimately salinization of the land. These pumps were constructed as a first defence for irrigation induced salinity – hence the contribution from irrigation customers.

Call ALS on (03) 8756 8000.
They are the company that tests the water when your bore is first drilled.

When we have a lot of rain, or even a flood, the ground will often stay saturated for a while. Sometimes, groundwater tables rise so high they pool above the surface. If you don’t have appropriate drainage, this water will stay in the same place.
The only solution is surface draining or sump-pumping. For further information, contact us and ask for your local field officer.

Yes, you do. You will need to contact us and ask to speak with your region’s assessment officer.
Caps do not apply to this type of licence as you are returning the exact amount of water you are taking, so there is no effect on water availability.

The environment receives an entitlement from Lake Glenmaggie similar to the entitlement held by customers.

The current entitlement is 12,461 ML of high reliability water shares, and 6,230 ML of low reliability water shares. These are subject to the same % changes during the season as customers.

28% of Glenmaggie’s water is lost through evaporation. This statistic also includes outfall losses (water going down drains at the end of the irrigation systems) and measurement inaccuracy. This means that for every 100ML of water going through Glenmaggie, 28ML is lost.

We are working to improve this figure through modernisation of our irrigation system.

Please see the  Department of Environment Land, Water and Planning Land Titles webpage for more information.

SRW does allow food vans at our reservoirs, but you need to:

• get permission from your local shire
• put your proposal in writing to SRW

before we make a decision.

For more information, please contact us.

Each of Southern Rural Water’s storages has different rules and regulations. For more information, see our storage pages.