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Water Ordering

Irrigation water can be ordered over the phone or online using Waterline, SRW’s Water Order Centre.
Customers must have a valid user number and password to access these services.

Water orders must be placed three days in advance to provide for the most efficient planning. Customers under the Demand Management System in the MID can place orders with shorter notice.

What is Waterline?

Waterline is our Customer Ordering System.

Through Waterline, customers are able to:

  • Place irrigation orders.
  • Enter meter readings.
  • Communicate with planners.
  • Access water usage details.
  • Ordering water by phone

    Waterline can be accessed by dialing 1300 360 117.
    Key in your User Number then press “#”
    Key in your PIN then press “#”
    Select from the following functions:
    1# To place a regular order
    2# To find out start times
    3# To speak to a planner
    4# To leave a message for a planner
    5# To use special functions (change password; enter special orders; find out entitlement details)
    6# To change lodged DMS orders (cancel; change start/finish or flow rate; emergency stop)
    7# To enter meter readings
    9# To speak to an operator
    0# To end the call

  • Ordering water online

    Go to and follow the instructions below:

    1. Type in your User Number and Password
    2. Select your required option from the main menu drop down boxes
    3. You may move between the various pages by selecting from the main menu or use the back and forward arrow buttons on your browser
    4. Type in details as required
    5. When placing repeating orders, only one panel of duration and flow rate needs to be filled in as it is repeating this data
    6. Before lodging your order, make sure that dates and times are correct
    7. When you have finished lodging your order, or completed your enquiries, select log off from the to right of the screen
  • Mobile online water statement

    Online water statement – now available by mobile platform

    To access Waterline, you must have a valid user number and password. If you don’t have a user number and password, please contact Southern Rural Water on 1300 139 510.

    Waterline is available from a mobile platform which allows access to popular online information including entitlement information, meter reading entry and access to online water ordering all from your smartphone.

    Water statements provide you with up-to-date information about your current available entitlements and usage details. They are available from our Waterline platform.

    To access your personal report via the internet:

    • Go to
    • Enter your User & password details.
    • Select “Usage” from the top menu.
    • Select “Allocation”. Your services will then appear on the screen.
    • In the “View Statement” box click on the PDF icon.
    • Select open to view the statement.

    To access your personal report via the mobile app:

    • Go to 
    • Enter your user and password details.
    • Select “Allocation”. Your services will then appear on the screen.
    • Select the arrow next to the one you wish to view.
    • Select how you wish to view your account e.g PDF.
    • The report will be available to view in your downloads.
    • You will have to zoom out to view the report.

    By checking your water statement details against your entitlements, you have a snapshot of actual usage to date from your last meter reading and your entitlement remaining for the season.

    These reports can help you to monitor water use, compare usage across different seasons and evaluate the impact of changing on-farm practices.

    For an example of a Water Usage Report see download the Online water statement factsheet.

    More information
    For more information about your water statement or if you are unable to access your water statement, please contact us on 1300 139 510.

  • Managing high water demand

    This season, a change of weather from wet early summer conditions to hotter, drier conditions, and high water availability among our customers has led to continued high water demand.

    There are longer wait times during dry conditions, with our system running at maximum capacity. We understand longer wait times can be frustrating for those impacted and can provide confidence we are running the system at maximum capacity.

    This factsheet provides information on water deliveries, what we’re doing to deliver the best outcomes, how we can work together to make things easier for everyone, and the details for MCCC members you can talk with to share ideas.

    We have a dedicated irrigation planning team who actively monitor our system 24 hours a day during the irrigation season.

    If you have trouble securing orders due to system capacity constraints, our planners will work with you to find availability within the channel as best they can.