Pay your account

Use BPAY to pay your account using Internet banking or phone banking.

1. Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
2. Log into your internet banking site or call your bank.
3. Select the BPAY or bill payment option then follow the instructions.
4. Enter the amount you’d like to pay and the date you want to pay it.

For more information and instructions regarding BPay please visit the Bpay website here

BPAY View® delivers bills straight to your online or mobile banking for you to view, pay and store, making it easy to stay in control of your bill payments from one place.

Once you register for BPAY View, you can enjoy the benefits of:

Simple bill management: Have a summary of bills and their due date in one place online. If you want to view a detailed bill, it’s only a few clicks away.*

Easy access: Bills are stored for up to 18 months and are easy to find on your bank statements once you’ve paid them.

Bill payment reminders: Get reminded to pay your bills on time with convenient email, SMS or bank reminders.*

Choose how and when to pay: If you pay with BPAY®, you’ll have the flexibility to choose which account to pay bills from, or schedule your payment on a date that works for you^, so long as you pay it by the due date.

Visit BPAY's website for more information.

Disclaimer

*If BPAY View is offered by the bank and Biller. The process may vary between banks. *Notification options may vary for each Financial Institution. Contact your Financial Institution for further information and terms and conditions. ^Scheduled payments are subject to systems and funds availability. BPAY® and BPAY View® are trademarks of BPAY Pty Ltd ABN 69 079 137 518. You should obtain a product disclosure statement from your relevant BPAY participant and consider whether BPAY is right for you.

You can authorise Southern Rural Water to arrange for funds to be debited from your account.

Please complete the direct debit form and return via email to srw@srw.com.au or via post to:

Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

In person at any post office: Post Billpay Online

By phone – 13 18 16
Biller Code – 0334

Pay by post
Detach payment slip and mail with your cheque or money order to:
Southern Rural Water
Po Box 153
MAFFRA, VIC 3860

Pay by phone
By phone – 13 18 16
Biller Code – 0334

Annual accounts

Macalister Irrigation Area, Groundwater and Rivers, Werribee and Bacchus Marsh irrigation districts and standard occupation licences:

Our fixed charges are billed in October each year

Due date: 20 December 2024 (or by instalment)
Please note: If you miss the first instalment date, you will then need to pay the balance in full.

• 1st instalment due: 20 November 2024
• 2nd instalment due: 20 January 2025
• 3rd instalment due: 20 March 2025
• 4th instalment due: 20 May 2025
   

Recycled water

Werribee Recycled Water (inc. excess and sales usage)

• 1st quarter: 20 September, 2024
• 2nd quarter: 20 November, 2024
• 3rd quarter: 20 February, 2025
• 4th quarter: 20 May 2025
   

Usage charges: Macalister Irrigation Area

Usage charges are be billed in July each year and due for payment in August.

Please let us know when you change your billing details by completing the change of address application and return this form via email to srw@srw.com.au with the subject line: Change of details. Alternatively, please post the completed form to:

Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

We are unable to change your details in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.