Privacy policy
SRW values and protects the personal information it collects and holds about customers and employees. Please refer to our Privacy Policy
Social media guidelines
At Southern Rural Water, we appreciate the comments and contributions we receive on social media.
By using our social media pages, you agree to follow both the platform’s terms and conditions and our guidelines.
We value open conversations and aim to create a safe, inclusive and respectful community for everyone. We will not accept disrespectful, offensive, crude, hateful, or off-topic comments, or anything that could make others feel unsafe.
Please ensure all discussions are respectful and considerate. We may block users and remove content we that fits into these categories:
- Discriminatory, defamatory, false, or misleading information.
- Racist, off-topic, or inflammatory content.
- Repetitive, offensive, or inappropriate content.
- Disrespectful towards others.
- Unsafe content for individuals.
- Violate any laws or regulations.
- Commercial, promotional, or spam posts.
- Violating others’ privacy, intellectual property, or legal rights.
- Any other content we find inappropriate.
For further information see our Privacy Policy.
Website collection statement
Southern Rural Water values and protects the personal information it collects and holds about customers and employees. We are committed to handling personal information responsibly, in accordance with the Victoria's Privacy and Data Protection Act 2014.
The following statement applies to the Southern Rural Water website, what information is collected and how we manage it. For an overall privacy statement please view our Privacy Policy.
What information do we collect?
Identifying personal information is only collected when you choose to provide it, such as filling out an application. We only collect, maintain, use, or disclose information necessary to conduct our business or provide a service in accordance with the Water Act 1989 (Vic). For a full overview of the personal information that may be collected view our Privacy Policy.
Statistical information is collected each time you visit the website, via browser cookies. We use this data to make informed to decision on how to better improve the overall experience on our website.
Cookies
Cookies are used on Southern Rural Waters website. A cookie is a piece of information that a website transfers to a user’s computer to distinguish them from other users.
Analytic data collection
Cookies are mostly used for analytical purposes to improve the overall user experience of the website, such as seeing which pages are visited, how many users return to the website and how long they spend on a page.
Other information that may be collected via cookies:
- dates and times you access our website,
- the domains from which you visit,
- your activity in our website,
- your Internet Protocol address.
This information is not used to identify you, only to calculate overall statistics related to website use.
If you wish to turn off cookies, you can adjust your browser settings to reject third party cookies. Please see the section below on How to turn off cookies for more information.
Marketing data collection
Third parties, including Facebook, may use cookies to collect or receive information from our website to provide measurement services and targeted advertising.
This information collected may include:
- User behaviour data
- Device and browser information
- Geographical data
- Referrer information
- Demographic data
- Engagement data
- Interaction data
- Custom audience data
- HTTP headers
- Pixel specific data
- Button click data
- Form filed data
- Standard and custom events
- Unique identifiers
Third party software
Our website utilises several online tools for analytical use and marketing, which are provided by third part vendors. These tools are used to improve the website experience for our users.
We use the following software by third parties:
For a more in-depth view of how these third parties handle your personal information, please review their privacy policies.
How to turn off cookies
You can opt out of third-party cookies by adjusting the settings in your browser. Opting out of cookies may not completely opt you out of analytical data collection as some third-party software now use first party cookies.
Please note, if you turn off cookies on your browser some features on the website may not work as expected.
How to turn off cookies in your browser:
You can also enable a “Do Not Track” setting in your browser, to further protect your privacy. This setting will enable your browser to send a “Do Not Track” request to the sites you visit and related third parties. However, enabling this function does not guarantee privacy protection as many sites will still gather and use your browsing data regardless of the request.
How to enable the Do Not Track setting: