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Would You Like a Copy of Your Licence?
Freedom of Information
You can request access to documents held by Southern Rural Water by applying under the Freedom of Information Act 1982.
Before making a request, we suggest that you:
- Visit the Victorian Government FOI Website (insert link http://www.foi.vic.gov.au )
Making a request
A request for access to documents must be in writing and include payment of a $28.40 application fee. Applicants may elect to use the Freedom of Information Request application form.
All requests should be addressed to:
Freedom of Information Officer
Southern Rural Water
PO Box 153
MAFFRA VIC 3860
What to include in a request
You need to provide enough information for the documents you seek to be identified.
Requests should be specific and as clear as possible.
If you write your request too broadly, access to the documents sought may be refused or you may be charged for documents which you do not intend to receive.
Fees and Charges
Include payment for the application feed by:
- Sending a personal or bank cheques, made payable to Southern Rural Water
- Pay by credit card (contact us)
- Ask about waiving the fee if you are on a concession and can provide proof
In addition to the application fee, additional charges may be payable for photocopying, search time and other forms of access. You will be notified if these charges are likely to exceed $50 and asked if you wish to proceed. If the charge is less than $50, we will let you know the final charges after we process your request when we send you out decision.
You can ask for the application fee to be waived if payment of the fee would cause you financial hardship.
In most cases Southern Rural Water is required to provide you with a response within 45 day after receiving a valid request.
If your request is unclear you may be asked to resubmit it so the documents you wish to access can be identified.
If a decision is made to deny access to part or all of the documents sought, you will be provided with reasons and notified how a review of the decision may be sought.
Contact the Freedom of Information Officer by telephone on 1300 139 510 or by email firstname.lastname@example.org.
Forms - Groundwater
Take and use domestic and stock water from a bore (PDF 144 Kb)
New or amended groundwater licence (PDF 167 Kb)
Temporary or permanent water transfer (PDF 222 Kb)
Dispose of matter through means of a bore (PDF 220 Kb)
Surrender a groundwater licence (PDF 144 Kb)
Renew your groundwater licence (PDF 144 Kb)
Transfer licence ownership on sale of land (PDF 152 Kb)
Application to amalgamate (PDF 174 Kb)
Forms - Bores
Will Your Bore Water be Contaminated?
Many areas around Victoria but mainly metropolitan Melbourne have been identified as having polluted groundwater. Use the EPA search tool to identify any Groundwater Quality Restricted Use Zones (GQRUZ) near your address. If your address is near a GQRUZ, the EPA tool will advise what the water can be used for. You are responsible for ensuring that groundwater you use is suitable for its purpose and for treating the water if necessary. Also, the EPA also has a Priority Sites Register which lists sites where a ‘Clean Up’ notice or ‘Pollution Abatement’ notice has been issued. All questions regarding information at these sites should be directed to the EPA on 1300 372 842.
If You Are in an Area Serviced by Septic Systems, Groundwater Pollution Must Also be Considered.
Groundwater pollution from septic tanks may occur in unsewered areas. Investigations have found bacteria and nitrate contamination in aquifers that are used for groundwater extraction by private bore owners. New bores may need to be placed away from any treatment systems. Please read our fact sheet, Constructing a bore, or contact your local council for information on placement of a bore on your property.
Testing of Water Quality
Bore water should be tested to make sure its suitable for its intended use.
Advice can be found at: The Department of Health - if the water is for drinking or growing food at home.
Are You Planning on Constructing a Bore Near Any of the Melbourne Metro Rail Project sites?
If you are planning on constructing a bore along the route or near any of the Melbourne Metro Rail Project, please refer to the Melbourne Metro Rail Project web site http://mmrailproject.vic.gov.au/ to obtain information about their planned drilling and monitoring programs in your area. Questions about groundwater and the MM Rail Project should be directed to 1800 551 927.
Forms - Rivers and Creeks
Forms - Private Dams
Irrigation Districts Forms
Drainage Diversion Agreements and Private Works
For a new drainage diversion agreement to transfer or renew you existing one contact us.
Information Statements are available by applying online at the Landata website: www.landata.vic.gov.au/ or by using our application form below.
Please Note: We are unable to change your address in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.