Postal and phone numbers
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860
(+61) (03) 5139 3100 or 1300 139 510
(+61) (03) 5139 3150
1 Tower Road
Werribee, VIC, 3030
Ph: 03 9974 4752
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm
Field office locations
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Bairnsdale, Ballarat, Blue Rock, Colac, Cowwarr, Glenmaggie, Hallam, Hamilton, Merrimu, Morwell, Ringwood
Please note: most of our field offices are not open to the public, or are only open intermittently. If you would like an address, please contact our head office.
Emergency (after business hours)
To contact Southern Rural Water in an emergency please call 1300 139 510. If you are calling after hours, please follow the prompts to connect with the appropriate duty officer for your area.
Duty officers can also be contacted directly on the numbers below:
For South Eastern Victoria – 0412 860 250
For South Western Victoria – 0417 589 183
Both these numbers can be accessed 24 hours daily.
Southern Rural Water has several roster hotlines providing information about rosters and restrictions for river systems in our region.
Blue green algae warnings
Call our BGA info line on 1300 781 806 for a recorded message about current blooms.
Contact information for people who are deaf, have a hearing or speech impairment or require translating and interpreting
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
TTY/voice users 133 677
Speak and Listen users 1300 555 727
If you require a translator or interpreter please contact through the Translating and Interpreting Service:
Translating and Interpreting services 13 14 50
70 801 473 421