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Contact us

Postal and phone numbers

POST
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

TELEPHONE
+61 (03) 5139 3100 or 1300 139 510

EMAIL
srw@srw.com.au

WATERLINE
1300 360 117

 

 

Offices are closed

In line with the evolving COVID-19 situation, Southern Rural Water is making changes to how it operates to ensure the safety of our customers, community and staff. 

All of our office receptions are now closed. Our customer service team will support customers to resolve queries over the phone, via livechat on our website, or in the customer portal.  

If a query cannot be resolved virtually, face-to-face appointments will be available at our Maffra Office on Tuesdays, Wednesdays and Thursdays between 10am and 2pm. 

To minimise public risk, Southern Rural Water will make every effort to resolve queries over the phone to ensure we play our vital role in limiting potential COVID-19 exposure. 

Our operations will continue to evolve with the COVID-19 situation. All further updates to our operations, including when the offices will reopen, will be posted on this page. 

WERRIBEE

OFFICE CLOSED 
1 Tower Road, Werribee, VIC, 3030
Ph: 03 9974 4752

You can reach our staff on 1300 139 510 and srw@srw.com.au Our Customer Service team can also book an online meeting for you with a staff member if you prefer.

MAFFRA

OFFICE CLOSED 
88 Johnson Street
Maffra, VIC, 3860
Ph: 03 5139 3100

You can reach our staff on 1300 139 510 and srw@srw.com.au. Our Customer Service team can also book an online meeting for you with a staff member, if you prefer.

WARRNAMBOOL

OFFICE CLOSED 
132 Fairy Street,  Warrnambool, VIC, 3280

You can reach our staff on 1300 139 510 and srw@srw.com.au Our Customer Service team can also book an online meeting for you with a staff member, if you prefer.

Field office locations

 

To download this map please click here

Bairnsdale, Ballarat, Blue Rock, Colac, Cowwarr, Glenmaggie, Hallam, Hamilton, Merrimu, Morwell, Ringwood


Please note: most of our field offices are not open to the public, or are only open intermittently. If you would like an address, please contact our head office.


Emergency (after business hours)

To contact Southern Rural Water in an emergency please call 1300 139 510. If you are calling after hours, please follow the prompts to connect with the appropriate duty officer for your area.

Duty officers can also be contacted directly on the numbers below:

For South Eastern Victoria – 0412 860 250

For South Western Victoria – 0417 589 183

Both these numbers can be accessed 24 hours daily.

Roster hotlines

Southern Rural Water has several roster hotlines providing information about rosters and restrictions for river systems in our region.

Blue green algae warnings

Call our BGA info line on 1300 781 806 for a recorded message about current blooms.

Contact information for people who are deaf, have a hearing or speech impairment or require translating and interpreting

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

TTY/voice users 133 677
Speak and Listen users 1300 555 727

If you require a translator or interpreter please contact through the Translating and Interpreting Service:

Translating and Interpreting services 13 14 50

ABN

70 801 473 421

Southern Rural Water acknowledges and recognises Aboriginal people as the Traditional Owners and Custodians of the land and waters on which we work and live, and we respect their deep and ongoing connection to Country. For more about the First Nations peoples on whose Country we work, click here.