Contact us
Postal and phone numbers
POST
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860
TELEPHONE
+61 (0)3 5139 3100 or 1300 139 510
Contact us
Click here to ask us a question, fill out a contact form or get in touch with feedback.
If you require a meeting with one of our staff, please our Customer Call Centre on 1300 139 510 and they can arrange an online meeting for you.
Werribee
WERRIBEE
1 Tower Road, Werribee, VIC, 3030
Ph: 03 9974 4752
Please note our offices are currently closed due to coronavirus (COVID-19) restrictions. However, you can still reach our staff on 1300 139 510 and email srw@srw.com.au. Our Customer Service team can also book an online meeting for you with a staff member.
Maffra
Maffra
88 Johnson Street
Maffra, VIC, 3860
Ph: 03 5139 3100
Please note our offices are currently closed due to coronavirus (COVID-19) restrictions. However, you can still reach our staff on 1300 139 510 and email srw@srw.com.au. Our Customer Service team can also book an online meeting for you with a staff member.
Warrnambool
WARRNAMBOOL
132 Fairy Street, Warrnambool, VIC, 3280
Ph: 03 5564 1700
Please note our offices are currently closed due to coronavirus (COVID-19) restrictions. However, you can still reach our staff on 1300 139 510 and email srw@srw.com.au. Our Customer Service team can also book an online meeting for you with a staff member.
Field office locations
To download this map please click here
Bairnsdale, Ballarat, Blue Rock, Colac, Cowwarr, Glenmaggie, Hallam, Hamilton, Merrimu, Morwell, Ringwood
Please note: most of our field offices are not open to the public, or are only open intermittently. If you would like an address, please contact our head office.
Emergency (after business hours)
To contact Southern Rural Water in an emergency please call 1300 139 510. If you are calling after hours, please follow the prompts to connect with the appropriate duty officer for your area.
Duty officers can also be contacted directly on the numbers below:
For South Eastern Victoria – 0412 860 250
For South Western Victoria – 0417 589 183
Both these numbers can be accessed 24 hours daily.
Roster hotlines
Southern Rural Water has several roster hotlines providing information about rosters and restrictions for river systems in our region.
Blue green algae warnings
Call our BGA info line on 1300 781 806 for a recorded message about current blooms.
Contact information for people who are deaf, have a hearing or speech impairment or require translating and interpreting
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
TTY/voice users 133 677
Speak and Listen users 1300 555 727
If you require a translator or interpreter please contact through the Translating and Interpreting Service:
Translating and Interpreting services 13 14 50
ABN
70 801 473 421