Contact us

Postal and phone numbers

We are still here to support you. Please see our office hours below.  You can also reach our staff on 1300 139 510 and srw@srw.com.au. Our Customer Service team can also book an online meeting for you with a staff member if you prefer.

Field office locations

 

To download this map please click here

Bairnsdale, Ballarat, Blue Rock, Colac, Cowwarr, Glenmaggie, Hallam, Hamilton, Merrimu, Morwell, Ringwood

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Please note: most of our field offices are not open to the public, or are only open intermittently. If you would like an address, please contact our head office.

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Emergency (after business hours)

To contact Southern Rural Water in an emergency please call 1300 139 510. If you are calling after hours, please follow the prompts to connect with the appropriate duty officer for your area.

Duty officers can also be contacted directly on the numbers below:

For South Eastern Victoria – 0412 860 250

For South Western Victoria – 0417 589 183

Both these numbers can be accessed 24 hours daily.

Roster hotlines

Southern Rural Water has several roster hotlines providing information about rosters and restrictions for river systems in our region.

Blue green algae warnings

Call our BGA info line on 1300 781 806 for a recorded message about current blooms.

Contact information for people who are deaf, have a hearing or speech impairment or require translating and interpreting

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

TTY/voice users 133 677
Speak and Listen users 1300 555 727

If you require a translator or interpreter please contact through the Translating and Interpreting Service:

Translating and Interpreting services 13 14 50

ABN

70 801 473 421