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Contact us

Postal and phone numbers

POST
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

TELEPHONE
+61 (03) 5139 3100 or 1300 139 510

EMAIL
srw@srw.com.au

WATERLINE
1300 360 117

 

 

Contact us

We are still here to support you. Please see our office hours below.  You can also reach our staff on 1300 139 510 and srw@srw.com.au. Our Customer Service team can also book an online meeting for you with a staff member if you prefer.

WERRIBEE

OFFICE CLOSED 
1 Tower Road, Werribee, VIC, 3030
Ph: 03 9974 4752

The Werribee office is open Mondays to Wednesdays 10am to 2pm. You can also reach our staff on 1300 139 510 and srw@srw.com.au Our Customer Service team can also book an online meeting for you with a staff member if you prefer.

MAFFRA

88 Johnson Street
Maffra, VIC, 3860
Ph: 03 5139 3100

The Maffra office is open five days a week 9am to 3pm. You can also reach our staff on 1300 139 510 and srw@srw.com.au. Our Customer Service team can also book an online meeting for you with a staff member, if you prefer.

WARRNAMBOOL

OFFICE CLOSED 
132 Fairy Street,  Warrnambool, VIC, 3280

The Warrnambool office is open Tuesdays to Fridays 10am to 2pm. You can also reach our staff on 1300 139 510 and srw@srw.com.au Our Customer Service team can also book an online meeting for you with a staff member, if you prefer.

Field office locations

 

To download this map please click here

Bairnsdale, Ballarat, Blue Rock, Colac, Cowwarr, Glenmaggie, Hallam, Hamilton, Merrimu, Morwell, Ringwood


Please note: most of our field offices are not open to the public, or are only open intermittently. If you would like an address, please contact our head office.


Emergency (after business hours)

To contact Southern Rural Water in an emergency please call 1300 139 510. If you are calling after hours, please follow the prompts to connect with the appropriate duty officer for your area.

Duty officers can also be contacted directly on the numbers below:

For South Eastern Victoria – 0412 860 250

For South Western Victoria – 0417 589 183

Both these numbers can be accessed 24 hours daily.

Roster hotlines

Southern Rural Water has several roster hotlines providing information about rosters and restrictions for river systems in our region.

Blue green algae warnings

Call our BGA info line on 1300 781 806 for a recorded message about current blooms.

Contact information for people who are deaf, have a hearing or speech impairment or require translating and interpreting

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

TTY/voice users 133 677
Speak and Listen users 1300 555 727

If you require a translator or interpreter please contact through the Translating and Interpreting Service:

Translating and Interpreting services 13 14 50

ABN

70 801 473 421

Southern Rural Water acknowledges and recognises Aboriginal people as the Traditional Owners and Custodians of the land and waters on which we work and live, and we respect their deep and ongoing connection to Country. For more about the First Nations peoples on whose Country we work, click here.