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Postal and phone numbers

POST Southern Rural Water PO Box 153 MAFFRA, Victoria, Australia, 3860 TELEPHONE (+61) (03) 5139 3100 or 1300 139 510 FACSIMILE (+61) (03) 5139 3150
EMAIL WATERLINE 1300 360 117 DX MAIL Southern Rural Water DX217245, MAFFRA

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Office Locations

88 Johnson Street Maffra


88 Johnson Street Maffra, VIC, 3860 Ph: 03 5139 3100 OFFICE HOURS: Monday to Friday 8.30am to 4.30pm


33 Princes Hwy
Werribee, VIC, 3030
Ph: 03 9974 4752
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm

Due to flooding in the building, the Werribee office is closed from Thursday 31 January until at least Thursday 7 February. We apologise for any inconvenience. Please call 1300 139 510.



132 Fairy Street Warrnambool, VIC, 3280 Ph: 03 5564 1700 OFFICE HOURS: Monday to Friday 8.30am to 4.30pm

Field office locations



Blue Rock









Bairnsdale, Ballarat, Blue Rock, Colac, Cowwarr, Glenmaggie, Hallam, Hamilton, Merrimu, Morwell, Ringwood
Please note: most of our field offices are not open to the public, or are only open intermittently. If you would like an address, please contact our head office.

Emergency (after business hours)

To contact Southern Rural Water in an emergency please call 1300 139 510. If you are calling after hours, please follow the prompts to connect with the appropriate duty officer for your area. Duty officers can also be contacted directly on the numbers below: For South Eastern Victoria – 0412 860 250 For South Western Victoria – 0417 589 183 Both these numbers can be accessed 24 hours daily.

Roster hotlines

Southern Rural Water has several roster hotlines providing information about rosters and restrictions for river systems in our region.

Blue green algae warnings

Call our BGA info line on 1300 781 806 for a recorded message about current blooms.

Contact information for people who are deaf, have a hearing or speech impairment or require translating and interpreting

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service: TTY/voice users 133 677 Speak and Listen users 1300 555 727 If you require a translator or interpreter please contact through the Translating and Interpreting Service: Translating and Interpreting services 13 14 50


70 801 473 421

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