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Mobile online water statement

Online water statement – now available by mobile platform

To access Waterline, you must have a valid user number and PIN. If you don’t have a user number and PIN, please contact Southern Rural Water on 1300 139 510.

Waterline is now available from a mobile platform which allows access to popular online information including entitlement information, meter reading entry and access to online water ordering all from your smartphone.

Water Statements provide you with up-to-date information about your current available entitlements and usage details. They are available from SRW’s Waterline

To access your personal report via the internet:

  • go to
  • enter your User & PIN details
  • select “Usage” from the top menu.
  • select “Allocation”. Your services will then appear on the screen.
  • in the “View Statement” fbox click on the PDF icon
  • select open to view the statement.

To access your personal report via the mobile app:

  • go to or google SRW Waterline and click on the link from your phone
  • enter your User & PIN details
  • select “Allocation”. Your services will then appear on the screen
  • select the arrow next to the one you wish to view
  • select how you wish to view your account e.g PDF
  • the report will be available to view in your downloads
  • you will have to zoom out to view the report.

By checking your Water Statement details against your entitlements, you have a snapshot of actual usage to date from your last meter reading and your entitlement remaining for the season.

These reports can help you to monitor water use, compare usage across different seasons and evaluate the impact of changing on-farm practices.

A copy of the Water Usage Report

More information
For more information about your Water Statement or if you are unable to access your water statement, please contact us on
1300 139 510.

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