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Metering


Mobile online water statement

Online water statement – now available by mobile platform

To access Waterline, you must have a valid user number and PIN. If you don’t have a user number and PIN, please contact Southern Rural Water on 1300 139 510.

Waterline is now available from a mobile platform which allows access to popular online information including entitlement information, meter reading entry and access to online water ordering all from your smartphone.

Water Statements provide you with up-to-date information about your current available entitlements and usage details. They are available from SRW’s Waterline

To access your personal report via the internet:

  • go to www.srw.com.au/worder/
  • enter your User & PIN details
  • select “Usage” from the top menu.
  • select “Allocation”. Your services will then appear on the screen.
  • in the “View Statement” fbox click on the PDF icon
  • select open to view the statement.

To access your personal report via the mobile app:

  • go to https://www.srw.com.au/morder/ or google SRW Waterline and click on the link from your phone
  • enter your User & PIN details
  • select “Allocation”. Your services will then appear on the screen
  • select the arrow next to the one you wish to view
  • select how you wish to view your account e.g PDF
  • the report will be available to view in your downloads
  • you will have to zoom out to view the report.

By checking your Water Statement details against your entitlements, you have a snapshot of actual usage to date from your last meter reading and your entitlement remaining for the season.

These reports can help you to monitor water use, compare usage across different seasons and evaluate the impact of changing on-farm practices.

A copy of the Water Usage Report

More information
For more information about your Water Statement or if you are unable to access your water statement, please contact us on
1300 139 510.

Download Factsheet


How to read water meters

Metering is an important part of water management.

It allows:

  • water users to manage their water efficiently
  • water to be managed efficiently and flexibly
  • water to be shared equitably
  • an accurate record of water usage
  • improved compliance with licence volumes.

Southern Rural Water reads all meters at least twice per year (between 1 July and 30 June). We encourage you to read your meter regularly to monitor and record your water use.

Waterline – www.srw.com.au/worder/

You can now check your usage and enter your own meter reads online using Waterline. Things to note when reading your meter and entering usage online:

  • always enter the meter read in megalitres (ML)
  • always enter the meter read to one decimal place only – do not round meter reads up or down.

For more information on Waterline contact us on 1300 139 510 or visit www.srw.com.au

Example

A meter reading 123.456 should be entered as 123.4ML; do not enter it as 123.456ML, 123ML or 124.0ML.

Maintaining access to meters

You are responsible for keeping your meter site free from obstruction so that our field officers can easily and safely access the meter for reading or repairs.

Your meter may be hard to access because of a locked gate, or the area may be overgrown with grass and weeds near the meter site. If we can’t get to your meter safely, we will ask you to clean the area and make it accessible.

It is an offence to tamper with a meter. Please check with SRW before starting any works or upgrades to your meter or pump installation as changes may affect the meter selection.

R2000 Series

  • R2000 meters come in a range of sizes
  • the size is shown in millimeters (mm) on the body of the meter.

How to read a 50-125mm R2000

  • read the numbers from left to right
  • the black numbers are megalitres (ML) and the red numbers are the decimal points
  • the example to the left shows a reading of 123.4 ML.

How to read a 150-300mm R2000

  • read the numbers from left to right
  • the black numbers are megalitres (ML) and the red numbers are the decimal points
  • the example to the left shows a reading of 1234.5 ML.

 R1000 Series

  • R1000 meters come in a range of sizes
  • the size is shown in millimeters (mm) on the body of the meter.

How to read a 50-125mm R1000

  • read the numbers from left to right
  • the reading is in cubic meters (m3) rather than megalitres, so you will need to divide the number by 1000 to convert to megalitres (ML)
  • the above example shows a reading of 123456 m3. Divided by 1000, this equals 123.4ML.

How to read a 150-300mm R1000

  • read the numbers from left to right
  • the reading is in cubic meters x 10 (m3x10) rather than megalitres, so you will need to divide the number by 100 to convert to megalitres (ML)
  • the above example shows a reading of 123456 m3. Divided by 100, this equals 1,234.5ML.

Bermad Turbo IR Series

  • Turbo IR meters come in a range of sizes
  • the size is shown in millimetres (mm) on the body of the meter.


How to read a 50-125mm Bermad Turbo IR

  • read the numbers from left to right
  • the reading is in cubic meters (m3) rather than megalitres, so you will need to divide the number by 1000 to convert to megalitres (ML)
  • for example, if the reading was showing 123456 m3. Divided by 1000, this equals 123.4ML.

How to read a 150-300mm Bermad Turbo IR

  • read the numbers from left to right
  • the reading is in cubic meters x 10 (m3x10) rather than megalitres, so you will need to divide the number by 100 to convert to megalitres (ML)
  • the above example, shows a reading of 123456 123456 m3. Divided by 100, this equals 1,234.5ML.

 Sensus WP Dynamic Series

  • Sensus WP Dynamic meters come in a range of sizes
  • the size is shown in millimetres (mm) on the body of the meter.

How to read a 40-125mm WP Dynamic

  • read the numbers from left to right
  • the reading is in cubic meters (m3) rather than megalitres, so you will need to divide the number
  • by 1000 to convert to megalitres (ML). Example,123456m3 equals 123.4ML.

How to read a 150-300mm WP Dynamic

  • read the numbers from left to right
  • the reading is in cubic meters X 10 (m3 X 10) rather than megalitres, so you will need to divide the number by 100 to convert to megalitres (ML). Example, 123456 m3 x 10 equals 1,234.5ML.

 S2000 Series

  • S2000 meters come in a range of sizes
  • the size is shown in millimetres (mm) on the body of the meter.

How to read an S2000

  • read the numbers from left to right
  • the reading is in kilolitres (KL) rather than megalitres, so you will need to divide the number by 1000 to convert to megalitres (ML)
  • a meter showing a reading 654321 KL divided by 1000 equals 654.3ML.

Multi Jet Meters

Multi Jet Meters are available in the following sizes:
20mm (3/4”)
25mm (1”)
30mm (1 1/4”)
40mm (1 1/2”)
50mm (2”)

How to read Multi Jet Meter

  • read the numbers from left to right
  • the reading is in cubic meters (m3) rather than megalitres, so you will need to divide the number by 1000 to convert to megalitres (ML)
  • a meter showing a reading 65432 m3 divided by 1000 equals 65.4ML.

Download Factsheet


How to read water meter (siemens MAG8000 Meter)

Metering is an important part of water management.

It allows:

  • water users to manage their water efficiently
  • water to be managed efficiently and flexibly
  • water to be shared equitably
  • an accurate record of water usage
  • improved compliance with licence volumes.

Southern Rural Water reads all meters at least twice per year (between 1 July and 30 June). We encourage you to read your meter regularly to monitor and record your water use.

Waterline – www.srw.com.au/worder/

You can now check your usage and enter your own meter reads online using Waterline. Things to note when reading your meter and entering usage online:

  • always enter the meter read in megalitres (ML)
  • always enter the meter read to one decimal place only – do not round meter reads up or down.

For more information on Waterline contact us on 1300 139 510 or visit www.srw.com.au

Example

A meter reading 123.456 should be entered as 123.4ML; do not enter it as 123.456ML, 123ML or 124.0ML.

Maintaining access to meters

You are responsible for keeping your meter site free from obstruction so that our field officers can easily and safely access the meter for reading or repairs.

Your meter may be hard to access because of a locked gate, or the area may be overgrown with grass and weeds near the meter site. If we can’t get to your meter safely, we will ask you to clean the area and make it accessible.

The meter is designed with a single interface key which allows the ability to scroll through various screens. Briefly pressing the arrow key for less than 2 seconds will advance the screen to the next index or menu.

If the meter is displaying a screen other than the 5 shown on the left, leave meter untouched for 10 minutes and the screen will default back to screen 1.

Screen 1
Total forward volume.
Standard units are megalitres
(ML) or kilolitres (kL).

Screen 2
Total reverse volume.

Screen 3
Flowrate. Standard units are
ML/day or L/s.

Screen 4
Error status. Please call SRW
on 1300 139 510.

Screen 5
Customer totalizer indicates
the totalized volume since
it was last reset. When
pressing the key while the
“r” is flashing, the totalizer
value will reset to 0. The
display info will now alternate
between customer volume
and the reset date.

Download Factsheet


Slipmeter customer operation user guide

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