The Essential Services Commission, has issued its final decision on our Price Submission covering a five year period from July 2018 to June 2023.
The outcomes in this plan reflect our focus over the last four years on finding cost savings and new revenue, allowing us to invest more than $65m to deliver service improvements through modernisation of our business, while keeping prices affordable for customers and ensuring our own financial sustainability.
Most customers will see prices remaining stable or reducing slightly:
- unregulated groundwater and rivers customers will see an annual price reduction of 2.3% before inflation.
- prices in Macalister and Werribee Irrigation districts will remain stable, rising only with CPI.
- after a period of reduced prices in the BMID, customers will see a slight increase of 1.7% (before inflation) to manage the contribution towards modernisation of the district.
We have also restructured our tariffs, simplifying and reducing many charges
What is a price submission?
The 2018 Price Submission was our proposal to the Essential Services Commission in relation to price and service for the period 2018-2023.
After assessing our Price Submission, the Essential Services Commission has made a determination which specifies the process for setting prices over the next five years. This includes a limit on the total revenue we can raise over the period.
Our engagement process
The ESC praised our strong relationships with customers. Our ongoing engagement with customers includes:
- Customer Consultative Committees (CCCs)
- strong relationships between our field staff and customers
- a dedicated Customer First team reviewing the ways we provide service
- regular Board meetings with customers and visits to their businesses
- focused engagement for all major projects
- detailed customer surveys every two years
- short transactional customer surveys and feedback
- regular newsletters, website and social media updates.
All of this engagement is shaping our strategic direction and planning through to 2030, including many elements of this Price Submission.
Additional engagement specific to this submission included discussions with many customers we don’t often hear from as well a series of workshops and focus groups across our region to maximise the opportunity for customers to participate.
We asked what is most important to you what service improvements we should deliver over the next few years. We also asked for customers’ views and questions on all aspects of our service delivery and water management.
We thank everyone who contributed, making our proposal a document that reflects the priorities of our customers.
What is important to you?
You told us what matters most to you as water users and customers of SRW. These became our “customer outcome” goals which are:
SRW provides great customer service
- Customers can access SRW’s services and information in the manner they prefer (whether online, face-to-face or over the phone)
- SRW responds to customer queries and processes applications promptly,
SRW’s water supply system enables good practice irrigation
- SRW’s irrigation district infrastructure provides improved service levels, is efficient and reliable
SRW manages water resources well, maintaining a good balance between my needs as a water user and the sustainability of the resource
- SRW is committed to resource management that maximises the water available for consumptive use while ensuring overall sustainability.
SRW works with me to manage my water needs and entitlements
- SRW is committed to helping customers to meet their business goals in a variable and changing climate.
SRW keeps prices as low as possible
SRW is committed to modernising our whole business with minimal price increases.
Our prices for 2018-19 are consistent with the indicative price paths from our 2018 Price Submission. We set prices annually to reflect our operating and capital budgets, within the constraints of our total revenue requirement.
You can find the 2018-19 Tariff Schedule online.