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Pricing Submission

The Essential Services Commission, has issued its final decision on our Price Submission covering a five year period from July 2018 to June 2023.

The outcomes in this plan reflect our focus over the last four years on finding cost savings and new revenue, allowing us to invest more than $65m to deliver service improvements through modernisation of our business, while keeping prices affordable for customers and ensuring our own financial sustainability.

Most customers will see prices remaining stable or reducing slightly:

  • unregulated groundwater and rivers customers will see an annual price reduction of 2.3% before inflation.
  • prices in Macalister and Werribee Irrigation districts will remain stable, rising only with CPI.
  • after a period of reduced prices in the BMID, customers will see a slight increase of 1.7% (before inflation) to manage the contribution towards modernisation of the district.

We have also restructured our tariffs, simplifying and reducing many charges

What is a price submission?

The 2018 Price Submission was our proposal to the Essential Services Commission in relation to price and service for the period 2018-2023.

After assessing our Price Submission, the Essential Services Commission has made a determination which specifies the process for setting prices over the next five years. This includes a limit on the total revenue we can raise over the period.

Our engagement process

The ESC praised our strong relationships with customers. Our ongoing engagement with customers includes:

  • Customer Consultative Committees (CCCs)
  • strong relationships between our field staff and customers
  • a dedicated Customer First team reviewing the ways we provide service
  • regular Board meetings with customers and visits to their businesses
  • focused engagement for all major projects
  • detailed customer surveys every two years
  • short transactional customer surveys and feedback
  • regular newsletters, website and social media updates.

All of this engagement is shaping our strategic direction and planning through to 2030, including many elements of this Price Submission.

Additional engagement specific to this submission included discussions with many customers we don’t often hear from as well a series of workshops and focus groups across our region to maximise the opportunity for customers to participate.

We asked what is most important to you what service improvements we should deliver over the next few years. We also asked for customers’ views and questions on all aspects of our service delivery and water management.

We thank everyone who contributed, making our proposal a document that reflects the priorities of our customers.

What is important to you?

You told us what matters most to you as water users and customers of SRW. These became our “customer outcome” goals which are:

SRW provides great customer service

  • Customers can access SRW’s services and information in the manner they prefer (whether online, face-to-face or over the phone)
  • SRW responds to customer queries and processes applications promptly,

SRW’s water supply system enables good practice irrigation

  • SRW’s irrigation district infrastructure provides improved service levels, is efficient and reliable

SRW manages water resources well, maintaining a good balance between my needs as a water user and the sustainability of the resource

  • SRW is committed to resource management that maximises the water available for consumptive use while ensuring overall sustainability.

SRW works with me to manage my water needs and entitlements

  • SRW is committed to helping customers to meet their business goals in a variable and changing climate.

SRW keeps prices as low as possible

SRW is committed to modernising our whole business with minimal price increases.

Our prices

Our prices for 2018-19 are consistent with the indicative price paths from our 2018 Price Submission. We set prices annually to reflect our operating and capital budgets, within the constraints of our total revenue requirement.

You can find the 2018-19 Tariff Schedule online.

WaterMatch - online trading

Watermatch is a free online service, designed to help people trade water.

Once you have registered, you can advertise to buy or sell water.

Depending on the water that you wish to trade, choose from the Groundwater, Surface Water (rivers and creeks) and Irrigation District forum.

Select a new topic to create your ad. Your ad can be to buy or sell water, and must describe the source of your water, quantity of water you want to buy or sell, how long you want to trade for and your contact details. If you are happy to put a buying or selling price, this can be included here too.

If you want to respond to an ad, you can use the email link or contact the advertiser direct.

It is an online trading forum, and can also be used by people who are not on the internet, with help from our staff.

Watermatch allows you to register your interest in either buying or selling water in southern Victoria.

  • the Macalister, Werribee and Bacchus Marsh Irrigation District
  • Groundwater systems in southern Victoria
  • Rivers and creek systems in southern Victoria (other than those managed by Melbourne Water around the Port Phillip region).

Who can use it?
Anyone can use watermatch. You may be an existing licence holder who wants to sell water, or buy more water.

You may not currently have a licence, but you want to buy water in the region.

How does it work?

  • click here to enter Watermatch
  • register as a user (a very simple process)
  • go to the system or district you are interested in and check current entries
  • add in any entry for any water you want to sell or buy

What information should I include in my ad?

  • If you are wanting to buy or sell
  • your name
  • phone number
  • name of river, creek, groundwater management area or irrigation district
  • how much water is to be traded
  • If the trade is temporary or permanent
  • term of the trade (Maximum term is 5 years)

Things you need to know
We are always looking for ways to improve our customer service. If you would like to provide feedack or suggested improvements please click here.

it's important to note that Southern Rural Water is not acting, and will not act, as a water broker.

We cannot advise you on price of water or match you individually with a buyer/seller.

Buyers and sellers still need to go through our normal application process.

Trading applications must be submitted to Southern Rural Water and approval granted before water is taken. A water transfer application form can be downloaded from our application page.

If you want to trade upstream, please speak with one of our Assessment Officers prior to submitting an application.

To check if a buyer or seller can trade with you, call us on 1300 139 510 and ask to speak to an Assessment Officer.

Not a water broker

It's important to note that Southern Rural Water is not acting, and will not act, as a water broker.

We cannot advise you on price of water or match you individually with a buyer/seller.

Buyers and sellers still need to go through our normal application process.

Click here to download our Fact Sheet