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Pay your account

Payment options

We understand that many of our customers may be experiencing difficulties paying their bills as a result of the coronavirus (COVID-19) pandemic.

Southern Rural Water has put in place special payment relief and other arrangements for those who are in financial stress as a result of the pandemic.

Please call our team on 1300 139 510 to discuss your circumstances.

If you are experiencing financial hardship due to other circumstances, please contact us so that we can make a payment arrangement that helps you.

BPay

Use BPAY to pay your account using Internet banking or phone banking.

  1. Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
  2. Log into your internet banking site or call your bank.
  3. Select the BPAY or bill payment option then follow the instructions.
  4. Enter the amount you’d like to pay and the date you want to pay it.

For more information and instructions regarding BPay please visit the Bpay website here

BPay View

Manage bills better in one secure place with BPAY View

BPAY View® delivers bills straight to your online or mobile banking for you to view, pay and store, making it easy to stay in control of your bill payments from one place.

Once you register for BPAY View, you can enjoy the benefits of:

Simple bill management
Have a summary of bills and their due date in one place online. If you want to view a detailed bill, it’s only a few clicks away.*

Easy access
Bills are stored for up to 18 months and are easy to find on your bank statements once you’ve paid them.

Bill payment reminders
Get reminded to pay your bills on time with convenient email, SMS or bank reminders.*

Choose how and when to pay
If you pay with BPAY®, you’ll have the flexibility to choose which account to pay bills from, or schedule your payment on a date that works for you^, so long as you pay it by the due date.

Visit www.bpay.com.au/bpayview for more information.

 

Disclaimer

*If BPAY View is offered by the bank and Biller. The process may vary between banks. *Notification options may vary for each Financial Institution. Contact your Financial Institution for further information and terms and conditions. ^Scheduled payments are subject to systems and funds availability. BPAY® and BPAY View® are trademarks of BPAY Pty Ltd ABN 69 079 137 518. You should obtain a product disclosure statement from your relevant BPAY participant and consider whether BPAY is right for you.

Direct debit

You can authorise Southern Rural Water to arrange for funds to be debited from your account.

Please complete the direct debit form and return

Via post

Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

Via email

srw@srw.com.au

 

Post BillPay
In person at any post office

Post Billpay Online

By phone – 13 18 16

Biller Code – 0334

Other ways to pay

 

Pay by post
Detach payment slip and mail with your cheque or money order to:
Southern Rural Water
Po Box 153
MAFFRA, VIC 3860

Pay by phone
By phone – 13 18 16
Biller Code – 0334

Billing dates

Annual accounts

Macalister Irrigation Area, Groundwater & Rivers, Werribee and Bacchus Marsh Irrigation Districts & standard Occupation Licences

Our fixed charges are billed in October earch year

Due date: 20 December 2021 (or by instalment)
**Please note: If you miss the first instalment date, you will then need to pay the balance in full.

  • 1st instalment due: 29 November 2021
  • 2nd instalment due: 20 January 2022
  • 3rd instalment due: 21 March 2022
  • 4th instalment due: 20 May 2022

Recycled water

Werribee Recycled Water (inc. excess and sales usage)

Recycled water charges are now due.

  • 1st quarter: 12 November, 2021
  • 2nd quarter: 21 January, 2022
  • 3rd quarter: 21 March, 2022
  • 4th quarter: 20 May 2022

Usage charges – Macalister Irrigation area

Usage charges are be billed in July each year and due for payment in August.

Update your details

Please let us know when you change your billing details by completing the change of address application and return this form.

Via post

Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

Via email

srw@srw.com.au

Subject line: Change of details

Please Note: We are unable to change your details in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.

Debt Management and Hardship Procedures

The Debt Management Procedure sets out the rights and responsibilities of Southern Rural Water (SRW) and our customers in relation to the management of outstanding debt. The purpose of this procedure is to establish transparent, fair and equitable debt management principles for customers to support them in understanding our debt management approach.

We understand that many of our customers may be experiencing difficulties paying their bills as a result of the 2020 coronavirus (COVID-19) pandemic.

In addition to our usual procedure, Southern Rural Water has put in place special payment relief and other arrangements for those who are in financial stress as a result of the pandemic.

Please call our team on 1300 139 510 to discuss your circumstances.

Download Debt Management and Hardship Procedure

Southern Rural Water acknowledges and recognises Aboriginal people as the Traditional Owners and Custodians of the land and waters on which we work and live, and we respect their deep and ongoing connection to Country. For more about the First Nations peoples on whose Country we work, click here.