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Pay your account

Payment options

BPay
Use BPAY to pay your account using Internet banking or phone banking.

  1. Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
  2. Log into your internet banking site or call your bank.
  3. Select the BPAY or bill payment option then follow the instructions.
  4. Enter the amount you’d like to pay and the date you want to pay it.

For more information and instructions regarding BPay please visit the Bpay website here

Direct debit

You can authorise Southern Rural Water to arrange for funds to be debited from your account.

Please complete the direct debit form and return

In person
88 Johnson Street Maffra, VIC, 3860
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm

Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

Post BillPay
In person at any post office

Post Billpay Online

By phone – 13 18 16

Biller Code – 0334

Other ways to pay
Pay in person
You can pay your account in person at Southern Rural Water’s office:
88 Johnson Street, Maffra.
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm
Cash, cheque, money order and credit cards accepted.
Cheques payable to: Southern Rural Water.

Pay by post
Detach payment slip and mail with your cheque or money order to:
Southern Rural Water
Po Box 153
MAFFRA, VIC 3860

Pay by phone
By phone – 13 18 16
Biller Code – 0334

 

Sign up for BPay
Use BPAY to pay your account using Internet banking or phone banking.

  1. Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
  2. Log into your internet banking site or call your bank.
  3. Select the BPAY or bill payment option then follow the instructions.
  4. Enter the amount you’d like to pay and the date you want to pay it.

For more information regarding Bpay please visit the Bpay website here

Billing dates

Annual accounts

Macalister Irrigation Area, GW&R (inc Bundled 2017-18 usage), Werribee and Bacchus Marsh standard Occupation Licences

Our fixed charges were billed in October 2018.

Due date: 20 December 2018 (or by instalment)
**Please note: If you miss the first instalment date, you will then need to pay the balance in full.

  • 1st instalment due: 20 November 2018
  • 2nd instalment due: 21 January 2019
  • 3rd instalment due: 20 March 2019
  • 4th instalment due: 21 May 2019.

Recycled water

Werribee Recycled Water (inc. excess and sales usage)

Recycled water charges are now due.

  • 1st quarter: 31 August 2018
  • 2nd quarter: 20 November 2018
  • 3rd quarter: 20 February 2019
  • 4th quarter: 20 May 2019.

Usage charges – Macalister Irrigation area

Usage charges will be billed in July 2019 and the due date is 30 August 2019.

Update your details

Please let us know when you change your billing details by completing the change of address application and return this form.

In person
88 Johnson Street Maffra, VIC, 3860
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm

Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

Please Note: We are unable to change your details in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.

Debt Management and Hardship Procedures

The Debt Management Procedure sets out the rights and responsibilities of Southern Rural Water (SRW) and our customers in relation to the management of outstanding debt.

The purpose of this procedure is to establish transparent, fair and equitable debt management principles for customers to support them in understanding our debt management approach.

Download Debt Management and Hardship Procedures

Keep up to date and subscribe now

If you would like to receive newsletters from Southern Rural Water, please sign up here.

WaterMatch - online trading

Watermatch is a free online service, designed to help people trade water.

Once you have registered, you can advertise to buy or sell water.

Depending on the water that you wish to trade, choose from the Groundwater, Surface Water (rivers and creeks) and Irrigation District forum.

Select a new topic to create your ad. Your ad can be to buy or sell water, and must describe the source of your water, quantity of water you want to buy or sell, how long you want to trade for and your contact details. If you are happy to put a buying or selling price, this can be included here too.

If you want to respond to an ad, you can use the email link or contact the advertiser direct.

It is an online trading forum, and can also be used by people who are not on the internet, with help from our staff.

Watermatch allows you to register your interest in either buying or selling water in southern Victoria.

  • the Macalister, Werribee and Bacchus Marsh Irrigation District
  • Groundwater systems in southern Victoria
  • Rivers and creek systems in southern Victoria (other than those managed by Melbourne Water around the Port Phillip region).

Who can use it?
Anyone can use watermatch. You may be an existing licence holder who wants to sell water, or buy more water.

You may not currently have a licence, but you want to buy water in the region.

How does it work?

  • click here to enter Watermatch
  • register as a user (a very simple process)
  • go to the system or district you are interested in and check current entries
  • add in any entry for any water you want to sell or buy

What information should I include in my ad?

  • If you are wanting to buy or sell
  • your name
  • phone number
  • name of river, creek, groundwater management area or irrigation district
  • how much water is to be traded
  • If the trade is temporary or permanent
  • term of the trade (Maximum term is 5 years)

Things you need to know
We are always looking for ways to improve our customer service. If you would like to provide feedack or suggested improvements please click here.

it's important to note that Southern Rural Water is not acting, and will not act, as a water broker.

We cannot advise you on price of water or match you individually with a buyer/seller.

Buyers and sellers still need to go through our normal application process.

Trading applications must be submitted to Southern Rural Water and approval granted before water is taken. A water transfer application form can be downloaded from our application page.

If you want to trade upstream, please speak with one of our Assessment Officers prior to submitting an application.

To check if a buyer or seller can trade with you, call us on 1300 139 510 and ask to speak to an Assessment Officer.

Not a water broker

It's important to note that Southern Rural Water is not acting, and will not act, as a water broker.

We cannot advise you on price of water or match you individually with a buyer/seller.

Buyers and sellers still need to go through our normal application process.

Click here to download our Fact Sheet

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