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Pay your account

Payment options

We understand that many of our customers may be experiencing difficulties paying their bills as a result of the coronavirus (COVID-19) pandemic.

Southern Rural Water has put in place special payment relief and other arrangements up until 30 September 2020 for those who are in financial stress as a result of the pandemic.

Please call our team on 1300 139 510 to discuss your circumstances. 

For instance, we can provide payment relief if you qualify for the Federal Government JobKeeper program. Even if you have no employees, but have experienced a 30% reduction in turnover, you could still qualify for help. Please see the current information at www.ato.gov.au.  You will need to let us know that you are eligible for the JobKeeper program.

If you are experiencing financial hardship due to other circumstances, such as the recent bushfires, please contact us so that we can make a payment arrangement that helps you.

BPay
Use BPAY to pay your account using Internet banking or phone banking.

  1. Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
  2. Log into your internet banking site or call your bank.
  3. Select the BPAY or bill payment option then follow the instructions.
  4. Enter the amount you’d like to pay and the date you want to pay it.

For more information and instructions regarding BPay please visit the Bpay website here

Direct debit

You can authorise Southern Rural Water to arrange for funds to be debited from your account.

Please complete the direct debit form and return

In person
88 Johnson Street Maffra, VIC, 3860
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm

Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

Post BillPay
In person at any post office

Post Billpay Online

By phone – 13 18 16

Biller Code – 0334

Other ways to pay
Pay in person
You can pay your account in person at Southern Rural Water’s office:
88 Johnson Street, Maffra.
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm
Cash, cheque, money order and credit cards accepted.
Cheques payable to: Southern Rural Water.

Pay by post
Detach payment slip and mail with your cheque or money order to:
Southern Rural Water
Po Box 153
MAFFRA, VIC 3860

Pay by phone
By phone – 13 18 16
Biller Code – 0334

 

Sign up for BPay
Use BPAY to pay your account using Internet banking or phone banking.

  1. Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
  2. Log into your internet banking site or call your bank.
  3. Select the BPAY or bill payment option then follow the instructions.
  4. Enter the amount you’d like to pay and the date you want to pay it.

For more information regarding Bpay please visit the Bpay website here

Billing dates

Annual accounts

Macalister Irrigation Area, Groundwater & Rivers, Werribee and Bacchus Marsh Irrigation Districts & standard Occupation Licences

Our fixed charges were billed in October 2020.

Due date: 21 December 2020 (or by instalment)
**Please note: If you miss the first instalment date, you will then need to pay the balance in full.

  • 1st instalment due: 20 November 2020
  • 2nd instalment due: 20 January 2021
  • 3rd instalment due: 22 March 2021
  • 4th instalment due: 20 May 2021

Recycled water

Werribee Recycled Water (inc. excess and sales usage)

Recycled water charges are now due.

  • 1st quarter: 20 August 2020
  • 2nd quarter: 20 November 2020
  • 3rd quarter: 22 February 2021
  • 4th quarter: 20 May 2021.

Usage charges – Macalister Irrigation area

Usage charges will be billed in July 2020 and the due date is 31 August 2020.

Update your details

Please let us know when you change your billing details by completing the change of address application and return this form.

In person
88 Johnson Street Maffra, VIC, 3860
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm

Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

Please Note: We are unable to change your details in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.

Debt Management and Hardship Procedures

The Debt Management Procedure sets out the rights and responsibilities of Southern Rural Water (SRW) and our customers in relation to the management of outstanding debt. The purpose of this procedure is to establish transparent, fair and equitable debt management principles for customers to support them in understanding our debt management approach.

We understand that many of our customers may be experiencing difficulties paying their bills as a result of the 2020 coronavirus (COVID-19) pandemic.

In addition to our usual procedure, Southern Rural Water has put in place special payment relief and other arrangements for those who are in financial stress as a result of the pandemic.

Please call our team on 1300 139 510 to discuss your circumstances.

Download Debt Management and Hardship Procedure