Pay your account
Payment options
We understand that many of our customers may be experiencing difficulties paying their bills as a result of the coronavirus (COVID-19) pandemic.
Southern Rural Water has put in place special payment relief and other arrangements up until 30 September 2020 for those who are in financial stress as a result of the pandemic.
Please call our team on 1300 139 510 to discuss your circumstances.
For instance, we can provide payment relief if you qualify for the Federal Government JobKeeper program. Even if you have no employees, but have experienced a 30% reduction in turnover, you could still qualify for help. Please see the current information at www.ato.gov.au. You will need to let us know that you are eligible for the JobKeeper program.
If you are experiencing financial hardship due to other circumstances, such as the recent bushfires, please contact us so that we can make a payment arrangement that helps you.
BPay
- Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
- Log into your internet banking site or call your bank.
- Select the BPAY or bill payment option then follow the instructions.
- Enter the amount you’d like to pay and the date you want to pay it.
For more information and instructions regarding BPay please visit the Bpay website here
Direct debit
You can authorise Southern Rural Water to arrange for funds to be debited from your account.
Please complete the direct debit form and return
Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860
Via email
Post BillPay
Other ways to pay
Pay by post
Detach payment slip and mail with your cheque or money order to:
Southern Rural Water
Po Box 153
MAFFRA, VIC 3860
Pay by phone
By phone – 13 18 16
Biller Code – 0334
Sign up for BPay
- Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
- Log into your internet banking site or call your bank.
- Select the BPAY or bill payment option then follow the instructions.
- Enter the amount you’d like to pay and the date you want to pay it.
For more information regarding Bpay please visit the Bpay website here
Billing dates
Annual accounts
Macalister Irrigation Area, Groundwater & Rivers, Werribee and Bacchus Marsh Irrigation Districts & standard Occupation Licences
Our fixed charges were billed in October 2020.
Due date: 21 December 2020 (or by instalment)
**Please note: If you miss the first instalment date, you will then need to pay the balance in full.
- 1st instalment due: 20 November 2020
- 2nd instalment due: 20 January 2021
- 3rd instalment due: 22 March 2021
- 4th instalment due: 20 May 2021
Recycled water
Werribee Recycled Water (inc. excess and sales usage)
Recycled water charges are now due.
- 1st quarter: 20 August 2020
- 2nd quarter: 20 November 2020
- 3rd quarter: 22 February 2021
- 4th quarter: 20 May 2021.
Usage charges – Macalister Irrigation area
Usage charges will be billed in July 2020 and the due date is 31 August 2020.
Update your details
Please let us know when you change your billing details by completing the change of address application and return this form.
Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860
Via email
Subject line: Change of details
Please Note: We are unable to change your details in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.
Debt Management and Hardship Procedures
The Debt Management Procedure sets out the rights and responsibilities of Southern Rural Water (SRW) and our customers in relation to the management of outstanding debt. The purpose of this procedure is to establish transparent, fair and equitable debt management principles for customers to support them in understanding our debt management approach.
We understand that many of our customers may be experiencing difficulties paying their bills as a result of the 2020 coronavirus (COVID-19) pandemic.
In addition to our usual procedure, Southern Rural Water has put in place special payment relief and other arrangements for those who are in financial stress as a result of the pandemic.
Please call our team on 1300 139 510 to discuss your circumstances.