Pay your account
Payment options
BPay
- Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
- Log into your internet banking site or call your bank.
- Select the BPAY or bill payment option then follow the instructions.
- Enter the amount you’d like to pay and the date you want to pay it.
For more information and instructions regarding BPay please visit the Bpay website here
Direct debit
You can authorise Southern Rural Water to arrange for funds to be debited from your account.
Please complete the direct debit form and return
In person
88 Johnson Street Maffra, VIC, 3860
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm
Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860
Post BillPay
Other ways to pay
You can pay your account in person at Southern Rural Water’s office:
88 Johnson Street, Maffra.
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm
Cash, cheque, money order and credit cards accepted.
Cheques payable to: Southern Rural Water.
Pay by post
Detach payment slip and mail with your cheque or money order to:
Southern Rural Water
Po Box 153
MAFFRA, VIC 3860
Pay by phone
By phone – 13 18 16
Biller Code – 0334
Sign up for BPay
- Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
- Log into your internet banking site or call your bank.
- Select the BPAY or bill payment option then follow the instructions.
- Enter the amount you’d like to pay and the date you want to pay it.
For more information regarding Bpay please visit the Bpay website here
Billing dates
Annual accounts
Macalister Irrigation Area, GW&R (inc Bundled 2017-18 usage), Werribee and Bacchus Marsh standard Occupation Licences
Our fixed charges were billed in October 2018.
Due date: 20 December 2018 (or by instalment)
**Please note: If you miss the first instalment date, you will then need to pay the balance in full.
- 1st instalment due: 20 November 2018
- 2nd instalment due: 21 January 2019
- 3rd instalment due: 20 March 2019
- 4th instalment due: 21 May 2019.
Recycled water
Werribee Recycled Water (inc. excess and sales usage)
Recycled water charges are now due.
- 1st quarter: 31 August 2018
- 2nd quarter: 20 November 2018
- 3rd quarter: 20 February 2019
- 4th quarter: 20 May 2019.
Usage charges – Macalister Irrigation area
Usage charges will be billed in July 2019 and the due date is 30 August 2019.
Update your details
Please let us know when you change your billing details by completing the change of address application and return this form.
In person
88 Johnson Street Maffra, VIC, 3860
OFFICE HOURS: Monday to Friday 8.30am to 4.30pm
Via post
Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860
Please Note: We are unable to change your details in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.
Debt Management and Hardship Procedures
The Debt Management Procedure sets out the rights and responsibilities of Southern Rural Water (SRW) and our customers in relation to the management of outstanding debt.
The purpose of this procedure is to establish transparent, fair and equitable debt management principles for customers to support them in understanding our debt management approach.