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Water Ordering

Irrigation water can be ordered over the phone or online using Waterline, SRW’s Water Order Centre.
Customers must have a valid user number and PIN number to access these services.

Water orders must be placed three days in advance to provide for the most efficient planning. Customers under the Demand Management System in the MID can place orders with shorter notice.

 

What is Waterline?

Waterline is our Customer Ordering System for customers.

Through Waterline, customers are able to:

  • Place irrigation orders.
  • Enter meter readings.
  • Communicate with planners.
  • Access water usage details.
Ordering water by phone

Waterline can be accessed by dialing 1300 360 117.
Key in your User Number then press “#”
Key in your PIN Number then pres “#”
Select from the following functions:
1# To place a regular order
2# To find out start times
3# To speak to a planner
4# To leave a message for a planner
5# To use special functions (to change PIN; enter special orders; find out entitlement details)
6# To change lodged orders (DMS)
7# To enter a meter reading
9# To speak to an operator
0# To end the call

Ordering water online

Go to www.srw.com.au/worder/ and follow the instructions below:

  • Type in your User Number and PIN Number
  • Select your required option from the main menu drop down boxes
  • Type in details as required
  • You may move between the various pages by selecting from the main menu or use the back and forward arrow buttons on your browser
  • When placing repeating orders, only one panel of duration and flow rate needs to be filled in as it is repeating this data
  • Before lodging your order, make sure that dates and times are correct
  • When you have finished lodging your order, or completed your enquiries, select log off from the to right of the screen

Keep up to date and subscribe now

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WaterMatch - online trading

Watermatch is a free online service, designed to help people trade water.

Once you have registered, you can advertise to buy or sell water.

Depending on the water that you wish to trade, choose from the Groundwater, Surface Water (rivers and creeks) and Irrigation District forum.

Select a new topic to create your ad. Your ad can be to buy or sell water, and must describe the source of your water, quantity of water you want to buy or sell, how long you want to trade for and your contact details. If you are happy to put a buying or selling price, this can be included here too.

If you want to respond to an ad, you can use the email link or contact the advertiser direct.

It is an online trading forum, and can also be used by people who are not on the internet, with help from our staff.

Watermatch allows you to register your interest in either buying or selling water in southern Victoria.

  • the Macalister, Werribee and Bacchus Marsh Irrigation District
  • Groundwater systems in southern Victoria
  • Rivers and creek systems in southern Victoria (other than those managed by Melbourne Water around the Port Phillip region).

Who can use it?
Anyone can use watermatch. You may be an existing licence holder who wants to sell water, or buy more water.

You may not currently have a licence, but you want to buy water in the region.

How does it work?

  • click here to enter Watermatch
  • register as a user (a very simple process)
  • go to the system or district you are interested in and check current entries
  • add in any entry for any water you want to sell or buy

What information should I include in my ad?

  • If you are wanting to buy or sell
  • your name
  • phone number
  • name of river, creek, groundwater management area or irrigation district
  • how much water is to be traded
  • If the trade is temporary or permanent
  • term of the trade (Maximum term is 5 years)

Things you need to know
We are always looking for ways to improve our customer service. If you would like to provide feedack or suggested improvements please click here.

it's important to note that Southern Rural Water is not acting, and will not act, as a water broker.

We cannot advise you on price of water or match you individually with a buyer/seller.

Buyers and sellers still need to go through our normal application process.

Trading applications must be submitted to Southern Rural Water and approval granted before water is taken. A water transfer application form can be downloaded from our application page.

If you want to trade upstream, please speak with one of our Assessment Officers prior to submitting an application.

To check if a buyer or seller can trade with you, call us on 1300 139 510 and ask to speak to an Assessment Officer.

Not a water broker

It's important to note that Southern Rural Water is not acting, and will not act, as a water broker.

We cannot advise you on price of water or match you individually with a buyer/seller.

Buyers and sellers still need to go through our normal application process.

Click here to download our Fact Sheet

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