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Customer Feedback

Get in touch

We recognise that effective feedback and complaints management is important to ensure we provide excellent customer service. We value your feedback on our performance.  We appreciate any suggestions that you may have on how we can improve.

If you’ve had good experience with Southern Rural Water we’d love to hear about that too.

Please feel free to contact 1300 139 510 or fill out our form, by clicking here.

To lodge a complaint you can call, write or email us.

  • Phone 1300 139 510
  • Email
  • Mail – Write to use and post to:

Southern Rural Water
88 Johnson St

To make the process as straight forward as possible SRW has developed a form, however if you prefer, you can provide your own written submission.

It is important to provide as much relevant information as possible.  Please try to include any supporting documentation and any evidence supporting claims or concerns available when you first make contact.

If you need assistance or advice about providing feedback please contact SRW on 1300 139 510.

What to expect

Your feedback or complaint will be referred to a manager or supervisor for investigation.

A person making a complaint can expect to have complaints treated as genuine and to be properly investigated.

Not satisfied with the outcome?

If you feel that your complaint has not been resolved to your satisfaction, please let us know.  If you are still not satisfied with the outcome, you can contact the Energy and Water Ombudsman Victoria (EWOV) on 1800 500 509.

More information can be found on the EWOV ( website.

Please note, the Energy and Water Ombudsman will not accept complaints if you have not approached Southern Rural Water.

Southern Rural Water acknowledges and recognises Aboriginal people as the Traditional Owners and Custodians of the land and waters on which we work and live, and we respect their deep and ongoing connection to Country. For more about the First Nations peoples on whose Country we work, click here.