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Southern Rural Water customers are helping to shape the current and future priorities for managing rural water, through a phone survey being conducted over the next three weeks.

Customers are encouraged to provide their feedback on questions that include levels of service, water supply and access, the cost of water, communications and consultation, and their future needs.

A random sample of customers will be surveyed from across Southern Rural Water’s service area, which covers around rural surfacewater and groundwater across 37 per cent of Victoria. The survey is estimated to take 10-15 minutes to complete.

Customer Service Benchmarking Australia (CSBA) has been commissioned to undertake the telephone survey, which is conducted every two years.

The survey is confidential and SRW receive only de-identified results. These are used as part of the organisation’s strategic planning to improve future service provision and to assist with understanding customer priorities and values.