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How we’re keeping your water flowing

At Southern Rural Water, we’re working hard to keep our services operating as normal.  We are making sure we can continue to provide the essential services Victorians need, such as water for food production, power generation and managing the raw water that secures urban water supplies.

Supporting you during the
coronavirus (COVID-19) pandemic

We know that some of our customers may be suffering financially as a result of the coronavirus (COVID-19) pandemic.

We have a range of ways to support customers experiencing financial difficulty. Everyone who needs help, receives it from us. If you need assistance or want more information on how we can assist you, please contact us.

Please view this link to find out more about our assistance programs.

Contacting us

On Monday, 23 March, we took the difficult decision to close our offices to the public until further notice. As an organisation, we continue to be connected to our customers during this challenging time.

We’ve equipped our staff to work from home so they can take your calls and respond to your email or web enquires.

You can be confident that we’ll still be here to help you when you need it.

Our field staff are working hard to deliver your water. You may notice that they are following social distancing requirements when on site.  We know this is a bit different, but we need our people to stay safe so they can keep on delivering for you.  We ask for your support on this.

As usual, bill payments can still be made via your current method or via any of the payment options listed on your bill.

If you have any questions or concerns about your services, please contact us:

Phone: 1300 139 510

Email: srw@srw.com.au

Live webchat: click here (available between 8.30am to 4.30pm Mon-Fri)

Further updates to our response to COVID-19 will be available here, on our website, and via our social media channels.

Please follow https://www.dhhs.vic.gov.au/coronavirus  for the latest Government information and advice on coronavirus (COVID-19).

Thank you for your understanding at this time.