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Our Procedures

Southern Rural Water has a number of procedures that may be of interest to the public


Freedom of Information

You can request access to documents held by Southern Rural Water by applying under the Freedom of Information Act 1982.

Before making a request, we suggest that you:

Making a request

A request for access to documents must be in writing and include payment of a $28.40 application fee.  Applicants may elect to use the Freedom of Information Request application form.

All requests should be addressed to:

Freedom of Information Officer
Southern Rural Water
PO Box 153

What to include in a request

You need to provide enough information for the documents you seek to be identified.

Requests should be specific and as clear as possible.

If you write your request too broadly, access to the documents sought may be refused or you may be charged for documents which you do not intend to receive.

Fees and Charges

Include payment for the application feed by:

  • Sending a personal or bank cheques, made payable to Southern Rural Water
  • Pay by credit card (contact us)
  • Ask about waiving the fee if you are on a concession and can provide proof

In addition to the application fee, additional charges may be payable for photocopying, search time and other forms of access.  You will be notified if these charges are likely to exceed $50 and asked if you wish to proceed.  If the charge is less than $50, we will let you know the final charges after we process your request when we send you out decision.

You can ask for the application fee to be waived if payment of the fee would cause you financial hardship.


In most cases Southern Rural Water is required to provide you with a response within 45 day after receiving a valid request.

If your request is unclear you may be asked to resubmit it so the documents you wish to access can be identified.

If a decision is made to deny access to part or all of the documents sought, you will be provided with reasons and notified how a review of the decision may be sought.

Further Information

Contact the Freedom of Information Officer by telephone on 1300 139 510 or by email

Protected Disclosures (whistleblowers)

On 10 February 2013, the Protected Disclosure Act 2012 replaced the Whistleblowers Protection Act 2001.

The new law enables people to make disclosures about improper conduct within the public sector without fear of reprisal.

Southern Rural Water does not tolerate improper conduct. Neither does it tolerate reprisals being taken against those who come forward to disclose such improper conduct.

Compliance with the Protected Disclosures Act 2012

The Protected Disclosure Act 2012 (PD Act) enables people to make disclosures about improper conduct by public officers and public bodies. The Act aims to ensure openness and accountability by encouraging people to make disclosures and protecting them when they do.

What is a ‘protected disclosure’?

A protected disclosure is a complaint of corrupt or improper conduct by a public officer or a public body.

SRW is a “public body” for the purposes of the Act.

What is ‘improper or corrupt conduct’?

Improper or corrupt conduct involves substantial:

  • mismanagement of public resources; or
  • risk to public health or safety or the environment; or
  • corruption.

The conduct must be criminal in nature or a matter for which an officer could be dismissed.

How do I make a ‘Protected Disclosure’?

You can make a protected disclosure about SRW or its board members, officers or employees by contacting IBAC on the contact details provided below.

Please note that SRW is not able to receive protected disclosures.

How can I access SRW’s procedures for the protection of persons from detrimental action?

SRW has established procedures for the protection of persons from detrimental action in reprisal for making a protected disclosure about SRW] or its employees. You can access SRW’s procedures on this website.


Independent Broad-Based Anti-Corruption Commission (IBAC) Victoria
Address: Level 1, North Tower, 459 Collins Street, Melbourne Victoria 3000.
Mail: IBAC, GPO Box 24234, Melbourne Victoria 3001
Phone: 1300 735 135

Make your disclosure to:
The Independent Broad-based Anti-corruption Commission (IBAC)
Telephone – 1300 735 135
GPO Box 24234
Melbourne VIC 3000

More information
The Protected Disclosure Coordinator for Southern Rural Water is the Manager Human Resources
Telephone – (03) 5139 3171
PO Box 153
Maffra VIC 3860

Sale of unallocated water in regulated systems plan 2015-17

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