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Acts, Regulations, Policies

Southern Rural Water has a number of acts, regulations and policies that may be of interest to the public.



OHS Policy

The health, safety and welfare of our staff, contractors, visitors and community is our top priority. We will provide a safe and healthy working environment.

We maintain effective safety systems, and continually review the way we work to find and apply safer practices. All incidents can be prevented, and we aim for an incident free and zero harm workplace.

We will meet our legislative responsibilities and achieve good industry practice.

We work together to understand our risks and:

  • Eliminate them where possible, or
  • reduce them through management actions.

Each of us is responsible for safety.

OHS Policy (PDF 25 Kb)


Bulk Entitlement Orders

A Bulk Entitlement Order is the set of operating rules that exists for all reservoirs.

At Southern Rural Water (SRW) we deal with the following Bulk Entitlement Orders:

  • Latrobe
  • Maribyrnong
  • Tarago
  • Yallourn Energy
  • Werribee
  • Thomson/Macalister

Because more than one organisation or group can have shares (or entitlement) in the water being held in a reservoir, each shareholder must follow rules about:

  • The maximum volumes that can be taken from the reservoir, system or waterway.
  • Costs of managing the system, and how they are shared.

At a number of reservoirs, SRW acts as the storage manager on behalf of all shareholders.

As a storage manager, we:

    • Allocate water (both increases and decreases) according to the % shares held by shareholders.
    • Ensure that we meet the rules about passing continuous flows downstream for environmental purposes.
    • Release water to meet a shareholder’s request.

Passing flows are a vital part of our Bulk Entitlement Orders and are met before allocations.



Statement of Obligations

Customer Charter

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