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Home>Privacy
| Southern Rural Water (SRW) is a Victorian Government Rural Water Corporation with four principal businesses:
Eastern Irrigation - the Macalister Irrigation District;
Western Irrigation - the Bacchus Marsh and Werribee Irrigation Districts;
Licensing - of surface and groundwater diversions, and the construction of bores and on-stream dams, across rural southern Victoria; and
Headworks - seven major dams in the Werribee, Maribyrnong, Latrobe and Macalister basins.
SRW values and protects the personal information it collects from customer water entitlement or related applicants in line with our business responsibilities, and has always demonstrated a strong culture of protecting the confidentiality of personal information. SRW only collects the information necessary to conduct our business or provide a service to the customer, and essential personal information such as a customer name, address or telephone number is not released outside SRW without customer consent unless reasonably required for related government business such as council rate processes or requested by lawful orders.
Our responsibilities demand sustainable management of water resources and nurturing of the businesses, communities and environments that support and depend on them. In this regard, SRW adopts a transparent approach to the management of water resources and entitlements that balance the open disclosure of generally collected customer related water entitlements (such as usage types, waterway, area and volume details) with the non-disclosure of personal information.
SRW will take all reasonable steps to ensure that the management of personal information collected and disclosed complies with the Water Act 1989 requirements and privacy principles. Any individual is able to gain access to their information.
PRIVACY COMPLAINTS
If you consider that your privacy has been breached or interfered with you can make a complaint by addressing your concerns in writing to the SRW Privacy Officer at PO Box 153 Maffra VIC 3860 or by phoning 03 5139 3100.
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